Recently improved
Per-location call routing
Multi-site customers can route a single inbound number to the closest open desk and keep separate review queues per site.
Product notes
What's live, what we're sharpening, where we hold the line.
Operational notes from the CallPorch team. Updated as the product moves. If something matters to your desk, write us — your note becomes part of how we decide.
Recently improved
3 notesOperational changes already live for CallPorch customers.
Recently improved
Reviewer audit summary
Weekly export of approve / edit / decline / escalate rates per reviewer for managers running centralized intake.
Recently improved
Spanish-language intake
Full Spanish caller path with English-side transcript and labels in the review queue.
Sharpening next
3 notesWork currently in motion. We move based on what customer call data is telling us.
Sharpening next
Insurance verification hand-off
Tighter hand-off to verifiers and a cleaner eligibility note on the call trail. Sector-specific work, in motion.
Sharpening next
Voicemail import
Pulling existing voicemail audio into the review queue with a transcript and routing rules attached.
Sharpening next
Practice management write-backs
Pushing the one-line trail summary directly into a PMS note, integration by integration, only where we can support it carefully.
Lines we hold
3 notesPlaces CallPorch deliberately does not go, so your team can plan around them.
Lines we hold
No outbound cold calling
CallPorch is a front desk, not an outbound dialer. We do not place outbound prospecting calls.
Lines we hold
No automated price quotes
Pricing is a staff decision. The receptionist collects details and hands the quote step to your team.
Lines we hold
No clinical or legal advice
Anything that looks clinical, legal, or emergency-shaped routes to a person on your team.
Want to nudge a note? Write us at hello@callporch.co.