What happens when you cancel.

Workspace owners can cancel at any time from inside the app. Cancellation stops the next renewal. Your workspace remains active for the rest of the period you have already paid for, so inbound callers don't suddenly hit a dead line.

Monthly plans are not prorated on cancellation. You keep service until the end of the current month and you are not charged for the following month.

Annual plans are billed up front. If you cancel mid-term you can ask for a prorated refund of the unused full months by writing to billing@callporch.co. We do not refund partial months or usage-based overages.

Calls beyond the included monthly ceiling are billed at the overage rate shown on the pricing page. Overages are charged at the end of each billing cycle and are not refundable, because the service has already been rendered.

You can downgrade between plans at any time. The change takes effect at the next renewal. Pauses (no billing, no inbound answering) are available for up to three months per year by contacting billing@callporch.co.

If CallPorch doesn't work for your workspace in the first 30 days because of an issue on our side that we cannot resolve, write to billing@callporch.co and we will refund the most recent monthly charge in full. This is not a "money-back guarantee" — it is a way to remove the risk of trying us when our service is the blocker.

Please email billing@callporch.co before opening a chargeback. Most billing questions are resolved within one business day; a direct conversation is faster than the dispute process and avoids suspension of your workspace.

Sales tax, VAT, or GST is added to invoices where required by law. Tax exemption certificates can be filed by writing to billing@callporch.co.

Billing questions and refund requests: billing@callporch.co.